Thanks for shopping at ​the Okcir Store! Our goal is to make sure you are happy and satisfied with the publications offered at at the Okcir Store, whether in print, digital, or online. If there is a problem on our side technically in offering the publications, please know that we will do our best to solve it; in the meantime your patience will be appreciated.

Please read the following store policies before placing orders.

  1. PRINT OR EBOOK PUBLICATION REFUNDS: Print (hardcover and softcover) or digital book (ebook) sales at the Okcir Store are final and non-refundable following fulfillment, which usually takes place soon after receiving the online order.
  2. OKCIR LIBRARY MEMBERSHIP FEE REFUNDS: For 1-day access fees, there will be no refunds, unless a technical problem on the side of the store prevented the offering of access to online publications. For fees paid for longer access periods as detailed on the ordering page, the fees paid will be refunded only on a pro-rated basis for the time that remains unused during the option period purchased. The refund will be processed not automatically but by way of contacting the store at order[at]okcir.com. The refund will be issued via the same process original fee was paid, that is, via PayPal.
  3. CORRECTIONS OR CANCELLATIONS: If you make an error in your online ordering process, please immediately (within three hours) inform the Okcir Store at orders[at]okcir.com so that the order may be corrected, or cancelled with any refunds due.
  4. RE-FULFILLMENT: For print publication orders, orders will be re-fulfilled free of any additional cost or reshipping charges for only those items that are reported and verified by the store to have been defective, or damaged in shipping.
  5. REPORTING PROBLEMS: You have ​3 calendar days following receipt of items purchased to report any defects or damages for the print publications received.
  6. HOW TO REPORT: For print publications, to report defects or damages and request re-fulfillment of only those parts of the items purchased, please contact the Okcir Store via email at orders[at]okcir.com promptly within 3 calendar days and explain the defects or damages and attach one or more digital images for the defects or damages being reported. If there are multiple copy defects, it will be necessary to have at least one additional photo showing all defective ones in one image, if possible. In addition, on the last inside page of any copy of the book, there are two sets of batch numbers that can help us trace them to the plant they were printed in. It will be necessary to report those numbers for each defective copy; to make it easier, photocopy the numbers for each copy that defect is being associated/reported/photographed. Upon verification and acceptance, the Okcir Store will re-fulfill only the defective or damaged items in the order, free of any additional cost or reshipping charges.
  7. RETURNS: For print publications, it will not be necessary to return defective or damaged items following verification so long as their images have been shared with the Okcir Store as explained above. The Okcir Store will not cover the costs of returns, since it does not require them.
  8. SHIPPING: The Okcir Store offers free shipping of its print publications in the contiguous United States, and this covers re-fulfillment of defective or damaged orders. For international orders, re-fulfillment of only the verifiably defective or damaged items will be free of any additional cost or reshipping charges.

How to Contact the Okcir Store

  1. If you have any questions about your order or the refund and returns, contact the Okcir Store at orders[at]okcir.com.
  2. In preference for written communication, the Okcir Store can best be reached via email correspondence at the following addresses:
  • orders[at]okcir.com
  • contact[at]okcir.com
  • info[at]okcir.com